Refund & Return Policy

Last updated: 3 August 2026

We want you to be satisfied with your NordHorne purchase. Please read the conditions below before returning an item.

30-day returns

You have 30 calendar days from receiving your item to request a return. The product must be unused, in the condition received, in its original packaging and include all tags and accessories. Proof of purchase is required.

Starting a return

Email support@nordhornes.com with your order number and reason for return. We will provide return instructions. Items returned without prior authorisation may not be accepted.

Damage or incorrect items

Inspect your order on arrival and contact us promptly if it is defective, damaged or incorrect so we can assess and resolve the issue.

Exceptions

Final-sale items, gift cards and products that have been used or altered cannot be returned. Contact us if you are unsure whether an item is eligible.

Exchanges

The quickest route to an exchange is to return the original item and, once accepted, place a separate order for the replacement.

Refunds

After inspection, we will tell you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

EU right of withdrawal

Orders delivered to the European Union may be cancelled or returned within 14 days without giving a reason, subject to applicable law and the product being returned in the required condition.

Return delivery costs

Unless a return results from our error or a defective item, return delivery costs are the customer’s responsibility.