Shipping Policy

Last updated: 13 August 2026

Delivery charges

NordHorne currently offers free standard shipping on all orders. Any different charge or available delivery option will be shown before you complete checkout.

Processing and delivery estimates

Orders are processed after payment and address verification. Where an estimated delivery window is available, it will be displayed at checkout or supplied in your dispatch confirmation. Delivery dates are estimates and may be affected by carriers, customs, weather or events outside our control.

Address accuracy

Please check your delivery address before placing an order. Contact us promptly if a correction is needed; changes may not be possible once an order has entered fulfilment.

Tracking and delivery

When tracking is available, it will be sent using the contact information supplied with the order. Carrier scans may take time to update.

Damage, loss or missing parcels

If your parcel arrives damaged, is marked delivered but cannot be located, or has not arrived after the estimated window, contact us with your order number. We will help investigate with the carrier. Damage should be reported with photographs of the item and packaging where possible.

International orders

Availability depends on the delivery address accepted at checkout. Customers are responsible for any customs duties, taxes or import fees unless checkout expressly states otherwise.